A successful company page on Google+ in 7 steps

Category : Social Media

So far Google’s social networking service looks rather poor when compared to Facebook, the industry’s king. “Only” 62 million users have a Google Plus account (source), whereas the same number for Facebook is 800 million (source).

However, despite that, it is worth including Google+ in your online marketing activities. Why?
Google uses the power of its search engine (with 84.72% global and 83.18% U.S. market share, source) to promote its social networking service. Both the number of “+1’s” (equivalents of “Likes” on Facebook) and the fact of having a company profile positively influence the position in search results.

It has been possible to set up company profiles on Google+ since November 2011. Of course, there was no point in reinventing the wheel, which is why they look fairly similar to Facebook pages. As far as their functions are concerned, they are not particularly developed but this will probably be changing as the website will be developing.
While setting up a company or brand page on Google+ we should not be delusional and think that it will soon become that important as a Facebook page. Perhaps this will be the case one day. For the time being, however, we should treat the company profile as a tool to support SEO.

Click here to set up your company’s page on Google+. Of course, you first need to have your own account (personal profile) and be logged in.

1. Define an appropriate title, slogan and description.

In Google search results (SERP), the title of Google+ page will be displayed in the place for website titles, whereas the slogan and description of the Google+ page will be displayed under the title, in the place for website descriptions. From SEO perspective, the most important part of the slogan and description are the first 150 characters.
There is no need to reduce the content to this value as all in all the whole of it will be displayed on Google+ page. It is just good to remember that the most important keywords are there in that first part.
When compared to Facebook, a useful facility is the WYSIWYG editor, which you use to provide the description. It enables you to accurately format the text and above all to include links.

2. Design an attractive avatar.

The upper left-hand corner – as is the case on Facebook and the majority of websites – is the place for a logo. This is the space which the visitors’ eyes see first. In this fraction of a second you have to make a positive impression so please make sure you do not cut out in haste a square with a logo if you have no graphic experience.
A logo must be surrounded by a protection area and, what is important, must be easily scaled to look presentable as a small square displayed next to posts.

3. Add links.

Under the description you will find a field for the URL of your company website. But do not limit yourself only to that. In “Recommended Links” section you can add more links and please do so.
This is an excellent place for your Facebook page, blog, Twitter account, product pages and even your partners’ websites.

4. Add images.

Your Google+ page will look empty without additional images and so use the space under the slogan which is reserved for five miniature images. Show logos or packages of your products, sales graphs, pictures of your office, employees or anything else that could help promote your company’s offer or image.
If you have graphic skills (or a graphic designer) you can prepare the five images in such a way that the miniatures compose one piece of graphic.
A real challenge is to expand this idea with an animation, as in here.

google plus

5. Verify the page.

Google+ pages have been displayed in Google search results since 17 November 2011. When you enter a company (or brand) name with a preceding plus sign (e.g. “+brandon line guide”) into the search engine you see a Google+ page displayed in the first position.
But that can happen only if the ownership of the page – i.e. how the Google+ page is connected with the company website – is verified.
In order to verify this connection:
- include a link to your company website on your Google+ page (see point 3)
- include the following code in your company website header:
<link href="https://plus.google.com/ID" rel="publisher" />
(the ID is in the address of your Google+ page) – alternatively, you can include a Google+ badge (which you can get <a href=”https://developers.google.com/+/plugins/badge/config” target=”_blank”>here</a>) on your company website.
Done.

6. Start publishing content.

A page without entries will not reflect well on your company. Create at least some entries before you start promoting the page and invite users.
Afterwards, as on Facebook, you do not necessarily have to publish the content frequently but you have to do it in an interesting way. Use as many links and multimedia as possible.

7. Add to circles.

There are no “friends” in Google+. You can add a selected person or website to circles without their approval and the person does by no means have to do the same in return. Thanks to that it is more neutral to add a person in this way than to invite friends on Facebook.
Only a private profile can add to circles. That is why make sure you treat your profile as a professional one, send a lot of invitations to circles and make available a lot of entries from the page.
It will certainly do no harm to ask your company employees to add the company Google+ page to their circles. That is a good start when you want to build a social network.

At the very beginning it will be good to hide the number of users who have your page in their circles. A small number will not look encouraging.
On your page, in the left-hand column under the logo, find a “Change who is visible here” link and tick the appropriate checkboxes.

Google will certainly develop its social networking service, introduce new functionalities and integrate it with its other services. When a lot of new possibilities appear, I will surely write about them.
In the meantime visit my Google+ page.

15 steps to an effective company page on Facebook

Category : Social Media

Over 650 million users. Large and fast growing target, which, in addition, is open to non-aggressive promotion activities. No wonder companies readily create their websites on Facebook and try to attract as many users as possible. Each fan (i.e. a user who clicked the “Like” button on the company’s website) is worth its weight in gold because they automatically subscribe to messages sent by the company and if they find any message worthwhile then they make it available to their friends.

facebook

Everyone can create a website on Facebook as is the case with creating an account. That makes the temptation to be there as fast as possible even greater. But be careful: a company’s website on Facebook which was created in a hurry and was not thought out may not only damage the image of the company but also make the second attempt much more difficult (or even impossible).

1. Develop strategy

For a Facebook website to really work in favour of a company it must follow the strategy which, on the one hand, includes business objectives and on the other hand, the specificity of the target group. Define as accurately as possible who the people from your target group are. Think what matters to them and what you can give them to win their interest. The basic “currency” of social networking media is of course information (news, titbits, knowledge, humour etc.) but you can also “buy” users with other benefits such as free samples, vouchers, contest prizes or free services.
It is important to find what is common between the interests of your target group and what your company can provide it with.
Strategy is a long-term planning. And such should be the activities on Facebook: they should be consistent and planned for a long period of time. If you do not promote a specific action or only a product, assume at the very beginning that this is a long-lasting project.

2. Find a good name

The name of the website is the equivalent of a full name of a user. It is what identifies the website in the list of search result and what all publications are signed with. The name of the company on its own is not enough, unless you have the luck to promote a strong and well recognisable brand. Include a clear and short phrase in the name that explains what your company’s activities are.
The link used to create a website on Facebook is not particularly displayed in a prominent position. Here it is: http://www.facebook.com/pages/create.php. Do not make a fresh-made website public right away and work on the draft version instead. Touch up its appearance and the initial content and only when you are satisfied with its appearance, make it available to everyone.

3. Prepare an eye-catching profile picture

The profile picture is displayed exactly in the same place where a logo should be located on www sites (according to the results of eye-tracking studies). This is the first element every visitor will look at. Try to make an optimum use of the space given by Facebook. Not everyone knows that you can fit quite a large graphic in a vertical position in this place. The optimum size is 180×540 pixels.
Please also do not forget that an avatar of your website will be generated with the use of your profile picture. The avatar is the small 50×50 pixel rectangular image which appears with all publications (made smaller to 32×32 pixels next to the comments).

4. Create an attractive landing page

Prepare a special landing page and set it as default for new users. Introduce your company there as short as possible and list the benefits from becoming a fan of your website. Do your best so that your landing page is visually attractive and includes a call-to-action, i.e. a suggestion to click the “Like” button.

5. Invite friends

When your website is finally ready, make it public. Start its promotion by inviting users who will certainly be willing to become fans, i.e. employees and company supporters. When you have a certain, even small, group of fans, it will be easier for you to encourage others to join. Besides, each fan is a way to reach other users.

6. Choose a good short address

When your website has more than 25 fans it can have a shortened Internet address (username): http://www.facebook.com/name-of-the-webiste. Be it a well-thought out choice as you set your address once and for all. You can set the address of your website here: http://www.facebook.com/username.

7. Link to and from Facebook

A page being part of Facebook is also a web page. And that means that it also appears in  Google search results and is assessed by Googlebot. In a word, it also needs to be positioned. That is why it is worth placing links to it wherever it is possible and particularly on a company website.
That works the other way round as well: it is worth placing a link to your company website on your Facebook site.

8. Generate content which is interesting to your target

The most important of all principles presented here. If no content appropriate and interesting to your target group appears regularly on the wall of your Facebook website, forget about being successful. If the publications are rare and irregular, the users will be surprised each time and they may treat your entries as spam. Anyway, publicising content which does not suit your target group will have even worse effects. In the best case scenario, the users will block communications, in the worst, they will stop “liking” the website and will never come back.

9. Reply to all messages on your wall and comments

Your fans need to feel that there is a human being communicating with them from the other side. Even if the entries are publicised automatically (integration with a blog) no-one has to know about that. If you follow the principle of replying to any user’s interaction, you will make your relations more open and friendly.

10. Try to create a virus

Easier said than done. Still, it is worth trying because one catchy “viral” is able to attract thousands of users. For content to be a real virus, it should at least be one of the following:

  • controversial
  • strange
  • shocking
  • surprising
  • referring to a currently popular subject
  • funny
  • related to a taboo (sex, religion etc.)
  • independent (no advertising content).

Unfortunately, even if the content has all the characteristics at a time, there is no guarantee that the users will “rise to the bait” and really forward it.

11. Organise a contest

One of the most cost-effective methods of promotion being especially successful in social networking media. A one-off investment in a selection of attractive prizes pays for itself many times over bringing thousands of fans, part of whom will certainly convert into clients. What should you require from the participants? Only to become a fan and send an invitation to some friends. A snowball effect.

12. Use applications

A developer platform has been enabling users to start their own applications as part of Facebook since August 2006. Hundreds of quizzes, games and even more advanced programs (such as online shops) appear in every language version of the website.
You can use existing applications in order to promote your Facebook company website but creating something new will be of course the most effective. An application on the company’s website may be an element of a larger action – it may, say, help you run the contest – or be the core of the whole action.

13. Invite to events

Events in Facebook are a very good tool used not only to organise party-like events off-line. After all, a new service premiered on a website is also an event. An invitation to an event requires a user’s response (acceptance or rejection) and each user being involved in interaction works to your advantage. An accepted event can be seen all the time in the form of a reminder of an upcoming event. Additionally, you can send reminders to the users.

14. Monitor traffic

A rather obvious thing for every marketer: if it is possible to measure the efficiency of any action, it must be done. Website statistics in Facebook give quite detailed information about the users and their activity. Thanks to that knowledge you can (and you should) systematically optimise the content you publicise by making it always appropriate to the users.

15. Use Facebook Ads

Facebook advertising system is similar to the context advertising of Google. Precise targeting in combination with the PPC model enables you to effectively reach your target group and generate valuable traffic on your website. The cost per view model is also available but it is more useful with image advertising where the clicks are not the most important.
If you want to attract users to your Facebook site, do not advertise your company or its offer but the website itself and the benefits from the fact of becoming a fan.

The above 15 points are just a hint. Whether your Facebook website will be successful depends to a great extent on what use you will make of those hints. Use your knowledge and experience and do not be afraid to watch the best and follow established patterns. And do not forget about common sense.

Finally, you can visit my Facebook website. If you click “Like” button there, you will receive information about the next articles through Facebook.